Complaint Information and Referral (R - Z)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Real Estate
The Colorado Department of Regulatory Affairs, Division of Real Estate regulates real estate professionals and their activities. They cover real estate sales, development, and appraisals. Contact the Division of Real Estate to determine if a real estate professional is licensed or if you have a complaint against a real estate professional.
Division of Real Estate
Department of Regulatory Affairs
1900 Grant Street
Suite 925
Denver, CO 80203
303-894-2166 or 303-894-2185
Registration
The following professionals are required to obtain registration from the Department of Regulatory Affairs.
Call or write the Department of Regulatory Affairs to determine if a professional has a current registration.
Department of Regulatory Agencies
1560 Broadway, Suite 1550
Denver, CO 80202
303-894-7855
Automated dialing systems are available for the following professional registrations:
| Accountants |
303-894-7441 |
| Architects |
303-894-7441 |
| Chiropractors |
303-894-7437 |
| Dentists |
303-894-7890 |
| Electricians |
303-894-7441 |
| Engineers |
303-894-7441 |
| Land Surveyors |
303-894-7441 |
| Mental Heath Professions |
303-894-7437 |
| Nurses |
303-894-7888 |
| Optometrists |
303-894-7437 |
| Pharmacists |
303-894-7750 |
| Physicians |
303-894-7434 |
| Plumbers |
303-894-7441 |
| Veterinarians |
303-894-7437 |
Repossessions
Repossessions are regulated by Colorado Revised Statute 5-5-111. You can refer to the statute by going to the State of Colorado's Web site, selecting the link "Legislature", and then "Colorado Revised Statutes". You may also refer to the Vehicle Repossession section in this Web site.
Rescission Rights
Rescission rights are also known as cooling-off periods or cancellation periods. Colorado law allows specific transactions to be rescinded. Please note: Vehicle purchases do not come with a rescission or cancellation policy. The law provides different rescission periods for specific contracts. Refer to the chart below to determine if your transaction has a rescission period associated with it and to determine the length allowed by law.
One Day Right of Rescission
- For membership buyer club contracts, please see Colorado Revised Statute 6-1-105-(bb)(1).
- Donations of goods, Colorado Revised Statute 6-16-106.
- You can access the statutes by going to the State of Colorado's Web site, selecting the link "Legislature", and then "Colorado Revised Statutes".
Three Day Right of Rescission
- Door-to-door sales (see section under Door-to-Door sales in this Web site).
- Any solicitation credit transaction involving four or more payments (excluding the down payment) made at your home that does not involve a credit card. Your legal rights can be found in the Colorado Revised statute 5-2-501-5 and 5-2-104 and 5-1-301(12). Any credit transaction that could result in a lien being placed on your home comes with a three-day cancellation period (home improvement repairs). See the Uniform Commercial Credit Code Loan information in Colorado Revised Statutes 5-5-204.
- All health club contracts are covered in Colorado Revised Statutes 6-1-105 (t) (I)
- Pledges of cash or purchases made to benefit a non-profit organization. The rescission period begins within three days of receiving written confirmation of the contribution from the charity.
- Telemarketing contracts.
You can access the statutes by going to the State of Colorado's Web site, selecting the link "Legislature", and then "Colorado Revised Statutes".
Five Day Right of Rescission
- Credit repair contracts are covered in Colorado Revised Statutes 12-1405-108(2).
- Time share or interval ownership contract information is found in Colorado Revised Statutes 6-1-105 (s)(II).
You can access the statutes by going to the State of Colorado's Web site, selecting the link "Legislature", and then "Colorado Revised Statutes".
30 Day Right of Rescission
- Hearing Aid sales (see the section under Hearing Aids in this Web site).
Safety, Product Safety
Product safety complaints should be brought to the attention of the:
Consumer Product Safety Commission
4330 East West Highway
Bethesda, MD 20814
301-504-7923
http://www.cpsc.gov/
Securities, loans, investments
The Colorado Division of Securities regulates securities and investments. The agency was established to protect investors and maintain public confidence in the securities market. They administer and enforce the Colorado Securities Act. You can refer to their Web site or write or call the department for more information.
Colorado Division of Securities
1580 Lincoln Street, #420
Denver, CO 80203
303-894-2320
The Federal Agency that regulates Securities is the Securities Exchange Commission. You can reach them at 303-844-2071.
Social Security
Call the Security Fraud Hotline to report Social Security Fraud. The number is 800-269-0271. You can also report fraud on line. On-line forms are available at their Web site.
Social security numbers are occasionally stolen to commit identity theft. Refer to the section labeled "identity theft" to obtain information. If your social security number was stolen and used to commit identity theft, the Social Security Administration may issue you a three-letter prefix to your number. The prefix will act as an alert to perspective lenders that identity theft occurred.
Stocks/Bonds
See Securities in this Web site.
Taxes
Call the Internal Revenue Service or the Colorado Department of Revenue for information or to report tax fraud. The IRS has a Web site that has important tax information.
Internal Revenue Service
Fresno, CA 93888
1-800-829-4477
Colorado Department of Revenue
1375 Sherman Street
Denver, CO 80261
303-238-7378
Telemarketing
The Federal Trade Commission regulates telemarketing. Some of the rules are:
- The telemarketer must identify himself within 30 seconds from the start of the call.
- Consumers must be allowed to request that their name be removed from the calling list (name must be places on the "Do Not Call List).
Telemarketers must be registered with the Attorney General's Office if they are soliciting in Colorado. Call the Attorney General's Office at 303-866-5079 to determine if the company is registered.
- Consumers are allowed to sue the company for $500 for every call received after they request their names be placed on the do not call list. Recipients must keep a log of when they asked to be placed on the do not call list and who they spoke with. They must continue logging calls that come in after being placed on the do not call list. The recipient can then sue the company in Small Claims Court for $500 for every time they were called after the request was made.
See the FTC Web site for more information.
Telephone Systems
Wireline Competition Bureau
Federal Communications Commission
445 12th Street, SW
Washington, DC 20554
202-418-1500
Television Complaints
Mass Media Bureau
Enforcement Bureau
Federal Communications Commission
445 12th Street, SW
Washington, DC 20554
1-888-225-5322
Uniform Consumer Credit Code
See the section Credit in this Web site.
Utilities
The Public Utilities Commission assists people with complaints against Public Utility companies. For more information, check their Web site or write or call for more information.
Colorado Public Utilities Commission
1580 Logan Street
Suite 250
Denver, CO 80202
303-894-2000
Vehicle Repairs
The Colorado Motor Vehicle Repair Act governs repair facilities. To review the complete statutes, 42-9-101 through 42-9-113 by accessing the State of Colorado's Web site, selecting the link "Legislature", and then "Colorado Revised Statutes".
Highlights of the law include:
- Consumers are entitled to receive a written estimate prior to any repairs being made on their vehicles. Please check the box on your invoice indicating that you desire an estimate. Vehicles that are towed in are exempt from this statute, and the repair facility may perform $100 worth of work without notification of the estimate. If more than $100 worth of work is needed the repair facility must obtain verbal consent. You may also ask the repair facility to fax you an estimate.
- No charge shall be made for labor and parts in excess of the estimate, plus ten percent or $25.00, whichever is less, without the consent of the customer to the additional charge. The garage must call the consumer and notify him of the increased amount and obtain authorization for the additional cost. The repair facility must note the date and time the call was made, who made the call, who received the call and what was authorized.
- No changes in the completion date may be made without authorization from the customer.
- The garage must specify whether new, used, rebuilt or reconditioned parts were installed. Additionally, the repair facility must obtain authorization to install used, rebuilt or reconditioned parts in vehicle.
- The garage must return all replaced parts to the customer at the time of completion if the customer requests the replaced parts. Please check the box on the repair form that asks you if you want your replaced parts returned. Core items (parts that are required to be returned to the manufacturer) are not returned to the customer unless the customer agrees to pay the core charge.
For problems relating to shoddy workmanship, damages or warranty repairs, refer to the sections in this Web site entitled "Tips for Handling Complaints Effectively" and "Civil Complaints".
Vehicle Repossessions
If a person is in default of a vehicle loan the lender may repossess the vehicle. The lender must notify a law enforcement agency verbally or in writing that repossession will take place. The lender must provide the law enforcement agency the name of the owner, the name of the repossessor, and the name of the loan holder.
Vehicle Sales by Dealers
The Motor Vehicle Dealer's Administration handles most complaints against vehicle sales from a dealer. The Dealer's Board will handle complaints alleging there was misrepresentation, improper paperwork, title delays, etc. Please note: you do not have a three-day right to cancel on vehicle purchases, unless the DEALER sells the vehicle at a place other than the regular selling location (example, at a stock or trade show). If you signed the contract you have purchased vehicle unless the dealer agrees to find you financing and is unable to complete the contract.
Complaints against a new or used vehicle dealer should be brought to the attention of:
Colorado Department of Revenue
Motor Vehicle Division
1881 Pierce Street
Suite 142
Lakewood, CO 80214
303-205-5696
You may sue a private individual in Small Claims Court, hire an attorney or mediate through the Jefferson County Mediation Services Program if you have a problem stemming from the purchase of a vehicle from a private party. For odometer problems see the odometer section of this Web site. To obtain emissions information, refer to the section labeled emissions in this Web site. For more information on mediation, see the mediation section in this Web site.
Vehicle Warranties
Refer to the warranty section in your owner's manual and/or extended warranty contract. Contact the Attorney General's Office if the company refuses you repairs that are covered under the warranty.
Attorney General's Office
Office of Consumer Affairs
1525 Sherman Street
Denver, CO 80203
303-866-5230
New Car "Lemon Law "complaints
Your owner's manual will have a section concerning the lemon law. Follow the procedures listed in the manual. Remember to keep copies of all correspondence sent to the manufacturer. You can also contact the BBB Arbitration Board to request Arbitration.
Used Vehicle "Lemon Law"
Currently the State of Colorado does not have a Used Vehicle Lemon Law.
Wages
See the section called Non-Payment of Wages, Salaries, Bad Checks Issued for Wages in this Web site.
Links to Additional Information:
Tips For Handling Complaints Effectively
Outside Agencies
Mediation Referral Form
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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Last Modified: Oct 26, 2010 12:20 PM
