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  • Tips for Handling Consumer Fraud Complaints

     

    Nonperformance on Contracts

    You must send a written complaint letter to the company and request a specific resolution to the problem. Two copies of the letter should be sent, one by certified mail and one by regular mail. The bottom of your letter should indicate: "two copies sent; one by certified mail, one by regular mail" to prove a company representative received notice. Request a company response by a certain date. Remember to keep a copy of your letter and log all calls between yourself and the merchant. If your complaint has not been resolved after writing a letter, you can call our office at 303-271-6931 for advice. If we have jurisdiction over your problem, we may ask you to complete a complaint form. If we do not have jurisdiction, we will refer you to the appropriate agency.

    If your complaint falls within our scope, we will request copies of all paperwork (contracts, front and back of cancelled checks, letters, third-party statements, etc.). You will also need to complete a complaint form or provide a detailed chronology of events. 

    Partial Performance on Contracts

    Follow the procedures for nonperformance. Please understand that partial performance cases are usually civil complaints and our involvement in these cases is limited.

    Alleged Criminal Wrongdoing in Car Repairs

    An independent, third-party mechanical inspection of the vehicle and the replaced parts is required to prove these cases. Send the company a complaint letter and enclose a copy of the third-party report. Ask for restitution and reimbursement of your expenses and request a response by a certain date.

    If your efforts fail to produce results, call the Economic Crime Unit at 303-271-6931. Please note, the District Attorney's Office cannot request reimbursement for damages. Those awards can only be obtained through the courts. For more information, see Vehicle Repairs

    Unnecessary Repairs on Appliances

    An independent, third-party mechanical inspection of the appliance and replaced parts is required to prove these cases. Follow the procedures listed above under alleged criminal wrongdoing in car repairs.

    Hearing Aids

    The Colorado Revised Statutes list specific unlawful practices regarding hearing aids

    Other Complaints

    Always send a written complaint letter to the company and request specific restitution. Send two copies of the letter, one by certified mail and one by regular mail. The bottom of the letter should indicate "two copies sent; one by certified mail, one by regular mail" to prove a company representative received notice. Request a response by a specific date. Keep a copy of all correspondence and log all calls between yourself and the company.