Monday-Friday7:30 a.m.-5:30 p.m.
Since Monday morning, September 12th, the State has been experiencing IT issues impacting the issuance of Food and Cash Assistance benefits to Electronic Benefit Transfer (EBT) cards. As a result, recipients of such benefits may not be receiving timely or accurate benefit delivery for use. This is affecting customers statewide and has been escalated for resolution. At this time, there is not an estimated point for resolution.
Through extensive efforts, the State has been able to manually process files from Monday, Tuesday, and Wednesday. This process will continue until the issue with the automated files can be fixed.We appreciate your patience as this issue is resolved.
September 16, 2016
100 Jefferson County Parkway Golden, Colorado 80419 (303) 279-6511
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