• Contact Information

    Human Services

    humanservices@jeffco.us
    303-271-1388

    Monday-Friday
    7:30 a.m.-5:30 p.m.

    Contact Us

    900 Jefferson County Parkway
    Human Services Building
    Golden, CO 80401

    TTY/TDD

    800-659-3656

  • Human Services

    Delayed Processing of Electronic Benefit Transfer Funds


    Since Monday morning, September 12th, the State has been experiencing IT issues impacting the issuance of Food and Cash Assistance benefits to Electronic Benefit Transfer (EBT) cards.

    As a result, recipients of such benefits may not be receiving timely or accurate benefit delivery for use.

    This is affecting customers statewide and has been escalated for resolution. At this time, there is not an estimated point for resolution.

    Through extensive efforts, the State has been able to manually process files from Monday, Tuesday, and Wednesday. This process will continue until the issue with the automated files can be fixed.

    We appreciate your patience as this issue is resolved.




    September 16, 2016


    Last Updated: 9-16-2016